At Broskeez, we are committed to providing high-quality web development, mobile app designing, and web designing services. We understand that circumstances may arise where you may need to request a refund. This policy outlines our refund process and conditions.

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

• Project Cancellation: If you cancel the project before any work has commenced, a full refund may be issued.
• Service Dissatisfaction: If you are dissatisfied with the service provided, you must notify us within 7 days of project completion. We will review your case and, if deemed appropriate, offer a partial or full refund based on the work completed.
• Non-Delivery of Service: If Broskeez fails to deliver the service as agreed upon in the contract, a full refund may be issued.

2. Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

• Completed Services: Once a service has been fully rendered and delivered as per the agreed-upon terms, it is non-refundable.
  

3. Refund Request Process

To request a refund, please follow these steps:

• Contact Us: Send an email to info@broskeez.com with the subject line “Refund Request” and include your project details and reason for the refund.
• Review: Our team will review your request and may require additional information to process the refund.
• Decision: We will inform you of our decision within 14 business days. If approved, the refund will be processed through the original payment method.

4. Refund Timeline

If a refund is approved, it will be processed within 10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

5. Contact Information

For any questions or concerns regarding our refund policy, please contact us:

Email: info@broskeez.com
Phone: +971 52 2768 102
Website: https://broskeez.com

By using our services, you acknowledge that you have read and understood this Refund Policy.